Contact Us

Last updated: 2026-08-13

We'd Love to Hear From You

Hi there! Thanks for stopping by. At Notch™, every message matters to us — whether you have a question about your order, need help choosing the right product, or just want to say hello. Our friendly support team is here and happy to help.

How to Reach Us

The best way to get in touch with the Notch™ team is by email. Send us a note anytime at support@trynotch.co and a real human will get back to you as soon as possible.

To help us help you faster, it's a good idea to include:

• Your order number (if your question is about an order)
• The email address you used at checkout
• A brief description of your question or issue
• Photos, if relevant (for example, a damaged item)

Response Times

We know waiting is no fun, so the Notch™ team works hard to respond quickly:

• Typical response time: within 24 hours on business days
• Busy periods (sales, holidays): up to 48 hours
• Weekends and holidays: we'll reply on the next business day

Every email gets a personal reply — no bots, no canned brush-offs. Just genuine help from people who care.

Business Hours

Our Notch™ support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed (but feel free to email — we'll respond first thing Monday!)

You can email us anytime, day or night. Messages received outside business hours will be answered when we're back at our desks.

Quick Answers

In a hurry? You might find the answer you need right away! Before reaching out, feel free to browse these helpful Notch™ resources:

• Frequently Asked Questions — answers to our most common questions
• Shipping Policy — delivery times, tracking, and shipping details
• Returns & Refund Policy — how to return an item or request a refund
• Terms of Service — the fine print, made readable
• Privacy Policy — how we protect your information

Order Questions

Wondering where your package is? Most Notch™ order questions can be answered by checking your shipping confirmation email, which includes your tracking number. For more details on delivery timelines, take a peek at our Shipping Policy. If something still doesn't look right, email us at support@trynotch.co and we'll track it down together.

Returns & Product Issues

Not completely happy with your purchase? We want to make it right. Notch™ stands behind everything we sell — check out our Returns & Refund Policy for details, or simply email support@trynotch.co with your order number and we'll take care of you.

A Note From Our Team

— The Notch™ Support Team
support@trynotch.co