Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Notch™. This Shipping Policy explains how we process, ship, and deliver your orders placed through trynotch.co. By placing an order with Notch™, you agree to the terms outlined below. If you have any questions, please reach out to us at support@trynotch.co.

1. Order Processing Time

All orders placed with Notch™ are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 PM local time, or on weekends and holidays, will begin processing the next business day.

• During peak seasons, promotional events, or product launches, processing may take up to 5 business days.
• You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
• Processing time is separate from shipping time and should be added to the estimated delivery windows below.

2. Shipping Methods & Costs

Notch™ offers the following shipping options at checkout. Final shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.

• Standard Shipping: 5–8 business days — $5.95 (free on orders over $50)
• Expedited Shipping: 2–4 business days — $12.95
• Priority Shipping: 1–2 business days — $24.95

Please note that delivery estimates are provided by our carrier partners and are not guaranteed. Notch™ is not responsible for carrier delays caused by weather, customs, or other circumstances beyond our control.

3. Domestic Shipping

Notch™ ships to all 50 U.S. states, as well as U.S. territories, APO/FPO/DPO addresses, and P.O. boxes.

Delivery Estimates

• Contiguous U.S.: 5–8 business days with Standard Shipping.
• Alaska, Hawaii & U.S. Territories: 7–12 business days; expedited options may be limited.
• APO/FPO/DPO addresses: Delivery times vary and may take up to 21 business days.

Free Shipping Threshold

Domestic orders over $50 (after discounts and before taxes) qualify for free Standard Shipping automatically at checkout.

4. International Shipping

Notch™ proudly ships to select international destinations. Available countries and shipping rates are displayed at checkout based on your delivery address.

Delivery Estimates

• Canada: 7–14 business days
• United Kingdom & European Union: 10–18 business days
• Australia & New Zealand: 12–21 business days
• Other destinations: 14–30 business days

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price of your order or shipping cost. Notch™ has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

5. Order Tracking

Once your Notch™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

• Tracking information may take 24–48 hours to update after your shipping confirmation email is sent.
• You can track your order at any time using the link in your confirmation email.
• If your tracking number has not updated after 5 business days, please contact us at support@trynotch.co and we will investigate on your behalf.

6. Lost, Stolen, or Delayed Packages

Notch™ is committed to making sure your order arrives safely. If your package appears to be lost or significantly delayed, please follow these steps:

1. Check your tracking information for the most recent status update.
2. Confirm the shipping address on your order confirmation is correct.
3. Check with neighbors, household members, your building's mailroom, or your local carrier facility — packages are sometimes marked "delivered" before physical arrival.
4. If your package has not arrived within 5 business days of the marked delivery date, contact us at support@trynotch.co with your order number.

For packages confirmed lost in transit by the carrier, Notch™ will issue a replacement or refund at our discretion. For packages marked as delivered but reported stolen, we may require you to file a report with the carrier before a resolution can be offered. Claims must be submitted within 30 days of the estimated delivery date.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Notch™ is not responsible for packages delivered to incorrect addresses supplied by the customer.

• If you notice an error in your shipping address, contact us immediately at support@trynotch.co. We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing has begun.
• Packages returned to Notch™ due to an incorrect or undeliverable address may be reshipped at the customer's expense, or refunded minus original shipping costs.

8. Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Notch™ support team is happy to assist:

• Email: support@trynotch.co
• Website: trynotch.co

Please include your order number in all correspondence so we can assist you as quickly as possible. Our team typically responds within 1–2 business days.