Refund Policy

Last updated: 2026-08-13

Our Satisfaction Guarantee

At Notch™, your happiness is our top priority. We stand behind every product we sell, which is why we offer a 90-day money-back guarantee. If you're not completely satisfied with your purchase from trynotch.co, we'll make it right with a full refund to your original payment method.

90-Day Return Window

Notch™ gives you 90 days from the date of delivery to request a refund. That's three full months to try your product and make sure it's right for you. If at any point during those 90 days you decide it's not a perfect fit, simply reach out to us and we'll take care of the rest.

• The return window begins on the date your order is delivered.
• Refund requests must be initiated within 90 days of delivery.
• Requests received after the 90-day window are not eligible for a refund.

Condition of Returns

To be eligible for a refund, Notch™ asks that returned items meet the following conditions:

• Items should be returned in their original packaging where possible.
• Items should include all original components, accessories, and documentation.
• Items should be free from damage caused by misuse, alteration, or neglect.

Normal signs of gentle use are okay — we understand you need to actually try the product to know if it's right for you. If you have any questions about whether your item qualifies, just ask us at support@trynotch.co and we'll be happy to help.

Refund Process

Getting a refund from Notch™ is simple. Here's exactly how it works:

1. Email us: Send a message to support@trynotch.co with your order number and a brief note about your return.
2. Receive return instructions: Our support team will reply with everything you need to know to return your item.
3. Get your refund: Once your return is processed, your refund will be issued in full to your original payment method.

Please allow a few business days after processing for the refund to appear on your statement, depending on your bank or card issuer.

Non-Refundable Items

While Notch™ aims to be as flexible as possible, certain items are not eligible for a refund:

• Items returned after the 90-day return window has closed.
• Items damaged through misuse, alteration, or neglect.
• Gift cards and promotional credits.
• Items marked as final sale at the time of purchase.

If you're unsure whether your item is eligible, contact us at support@trynotch.co before initiating your return — we're always happy to clarify.

Exchanges

Notch™ does not process direct exchanges. Instead, we keep things simple: if you'd like a different item, size, or color, just return your original purchase for a full refund under our 90-day guarantee, and place a new order for the item you'd prefer. To start, email support@trynotch.co and our team will reply with return instructions.

Damaged or Defective Items

We're so sorry if your Notch™ order arrived damaged or defective — that's not the experience we want for you. Here's what to do:

1. Email support@trynotch.co as soon as possible with your order number and a description of the issue. Photos are helpful if you can include them.
2. Our support team will reply with return instructions for the damaged item.
3. Once your return is processed, we'll issue a full refund to your original payment method.

Damaged and defective items are fully covered by our 90-day money-back guarantee, so you can shop with complete confidence.

Contact Us

Have questions about this policy or need help with a return? The Notch™ support team is here for you.

• Email: support@trynotch.co
• Website: trynotch.co

We aim to respond to every message promptly, because at Notch™, taking care of you is what we do best.